FAQ
Get clear answers to frequently asked questions about SmartFlow.
If you have another question or wish to know more about SmartFlow, please contact us. Our team will be glad to assist you.
Is it really worth getting a license compliance solution?
Yes. A license compliance program helps your company recover revenue that is rightfully yours. Sales from unlicensed usage form a significant revenue stream* for the organization. And by protecting your intellectual property, you also protect your industry and paying customers.
*Customers using SmartFlow typically increase +10% of yearly revenue through license compliance.
Our software is moving to the cloud – is software misuse still a threat?
Yes, it is. Moving to the cloud does not protect you from illegal usage. As more high-value software is deployed in the cloud or as hybrid solutions, so password and credential sharing has emerged as a growing threat.
That’s why our next-level solutions help you track and take action on SaaS, hybrid and on-premise software license infringements in the same case management system.
Does SmartFlow support SaaS?
Yes. With SmartFlow you can find out who is using your software – whether it is deployed in the cloud, hybrid or on-premise.
Learn more about our solutions for SaaS, including credential sharing detection and multi-deployment tracking.
Why choose SmartFlow over competing products?
There are many reasons to choose SmartFlow, including more accurate detection, higher match rates, time savings, added insights, and more revenue recovery.
What is the benefit of using SmartFlow On-Prem?
SmartFlow On-Prem monitors and reports on local software utilization, and helps to identify and monetize license infringements.
SmartFlow tracks software licensing infringements around the world, including the type of event (piracy, unlicensed, under licensed, off-license, educational or out of region usage) and the precise location.
With unique data field reporting, next-level phone home solutions and sophisticated telemetry, SmartFlow On-Prem tracks the various data that is needed to identify, prove and convert illegal usage into recovered revenue.
What makes SmartFlow Case Management System unique?
SmartFlow CMS was purpose-built to help companies turn unlicensed software usage into paying customers and to empower license compliance teams to work more effectively. The platform’s correlation engine delivers detailed software usage analytics and precise, actionable insights, with interactive visual dashboards that help make sense of incoming usage data.
SmartFlow CMS identifies more license compliance infringements and links more events to organizations. As the data produced by SmartFlow is authentic and sufficient to meet the burden of proof, it also helps to close more cases.
SmartFlow was designed to comply with global data privacy legislation, including the European General Data Privacy Regulation (GDPR) and the California Consumer Privacy Act (CCPA). SmartFlow default data settings are based on legitimate interest assessments and consent for the collection of data in specific cases, such as copyright infringement.
What data can you see with SmartFlow?
SmartFlow reports on unlicensed usage events around the world, and can distinguish between different types of events.
With SmartFlow, you can see: usage data, number of times the software is opened, dates of use, which file types have been opened and saved, and any special functions that have been performed. You can also see location data, as well as any email address used to access or login to the software.
Can I bring my own data and use SmartFlow CMS?
Yes. You can import your usage data into SmartFlow, where it can be enriched and cleaned. SmartFlow CMS can analyze your data, geolocate events, reveal more infringements and deliver new insights into how your software is actually used.
If your license compliance program is stagnating and revenue is dropping, using SmartFlow CMS can reveal further opportunities and empower your team to recover more revenue.
Is SmartFlow a standalone solution?
SmartFlow can be used as a standalone solution or in combination with a sales platform or CRM system.
SmartFlow can be integrated with a sales platform or CRM to facilitate seamless case investigation and handover to sales.
In standalone mode, no integration is required. Compliance events can be tracked in SmartFlow, cases can be investigated and resolved – all in the same system. This includes tracking non-compliance for on-premise, and hybrid and cloud software.
Does SmartFlow integrate with CRM systems?
Yes, SmartFlow offers an optional add-on for integration with major sales platforms and CRM systems, such as Salesforce, Microsoft Dynamics, HubSpot, etc.
Using the integration add-on, events can be tracked in SmartFlow CMS and cases can be investigated to prepare for follow-up. Events can be linked to existing accounts in the sales platform, or new accounts can be created. Once the case is ready, it can be sent to the sales platform for follow-up.
Can I export data from SmartFlow CMS?
Yes, data from SmartFlow CMS can be exported for the organization.
Use our API to export data from SmartFlow into your data lake to gain valuable insights.
Use the integration add-on to export and exchange data between SmartFlow and your CRM.
Can I import other data into SmartFlow CMS?
Yes, you can connect other data sources to SmartFlow to enrich your data and gain more insights.
Which operating systems are supported?
SmartFlow On-Prem can be used on Microsoft Windows, Mac OS or Linux platforms.
How much does SmartFlow cost?
SmartFlow is licensed on a subscription basis (SaaS). The cost is determined by the company’s specific requirements.
Please contact us for pricing information or to request a quotation, or book a discovery call to assess your ROI.
How to get started with SmartFlow?
It all starts with a conversation. Contact us today to discuss your company’s needs, the potential ROI and requirements for implementation.
TRANSFORM SOFTWARE LICENSE MISUSE INTO COMPLIANT CUSTOMERS